Borough Road & Nunthorpe Medical Group

The staff member I spoke with on the phone did not seem receptive to my concerns and came across as dismissive. They appeared keen to end the call and disagreed with me regarding correspondence I..

The medical professionals at this practice are exceptionally dedicated and go the extra mile. In particular, two of the clinicians stand out as exemplary practitioners who embody the highest..

The conduct displayed was unsatisfactory.

Outstanding quality of care and service provided at this practice.

The reception staff took considerable time to answer calls, and I found their manner to be unwelcoming. They appeared to make quick judgments about patients based on the nature of their enquiries...

Waiting times on the telephone are frequently lengthy, often extending to half an hour or more. The practice attributes this to current pressures, though I observed similar delays occurring prior to..

I have been attending this surgery for some time and feel that my care has been inadequate and that my concerns have not been properly addressed. I attended an appointment where the clinician was..

Excellent in many respects, though the referral process can be frustrating. The clinical staff are genuinely kind and supportive when arranging my visits, however I occasionally receive referrals to..

The practice was not particularly helpful when I needed to obtain eye drops following surgery. My elderly disabled father was about to run out of his antibiotic eye drops, and when I contacted the..

The entire team has been friendly and courteous, and I have no complaints about their manner. However, obtaining an appointment is extremely challenging, with waiting times stretching to 8 weeks or..

The receptionist's demeanor was quite poor and rather abrupt. They were not particularly helpful, and it would be beneficial if the reception team received training in telephone communication skills.

I have been a patient here for around 6 years and have found little to complain about. The practice has consistently provided good care for both myself and my family member. Like many surgeries,..

The reception staff and nursing team are excellent, however there is virtually no privacy at the front desk. I would caution against raising mental health matters or concerns about alcohol..

I have been a patient at this practice for a considerable time and have consistently experienced helpful, accommodating, friendly and courteous service.

The nursing staff member at this location displayed a dismissive approach during my visit. They appeared unwilling to listen to my concerns in full detail and were unable to provide helpful guidance..

The practice was quite hectic, though the team members were extremely accommodating and supportive.

What kind of medical practice closes on weekends when I'm working throughout the week? How am I supposed to get an appointment when the surgery isn't open at times that would work for my schedule?

The experience was quite frustrating. I attempted to book an appointment following the requested call time, but was unable to get through despite multiple attempts. When I finally did make contact,..

The clinical staff were friendly and professional, however the reception team seemed disorganised, lacked responsiveness and appeared dismissive. The practice was previously of a higher standard.

I cannot fault the service once you manage to access it, but getting an appointment in the first place is the real challenge. The practice lacks modern communication options, making it difficult to..