Gladstone House Surgery

One of the worst medical practices with significant appointment availability issues. The reception staff request detailed information about symptoms in a public setting where privacy is compromised...

Excellent, thank you so much for providing a private and confidential service regarding my family member. They can be quite resistant to advice but thanks to your support they are making progress...

I have been attempting to arrange a medication review since July. An appointment was eventually scheduled over a month later, but no contact was made to confirm it. The appointment was rescheduled..

Unable to reach a person through the automated phone system, as calls get disconnected before speaking to someone. Visited in person to book an appointment and found the reception area appeared to be..

Cannot find any fault with them. The staff are consistently helpful and make genuine efforts to work with you and provide guidance. Getting appointments can be challenging, though this appears to be..

Unable to secure appointment slots due to frequent call disconnections, referrals to specialist services experience significant delays, the complaints process is inaccessible through online channels..

The reception team seemed unable to provide assistance, and there appeared to be communication issues among staff members that affected the quality of service received.

I am grateful for the support provided by the team at this practice. They have consistently responded to our requirements effectively. Every query or worry has been handled in an appropriate manner..

The practice performs well and continues to deliver good service. Throughout the recent challenging period, they have maintained their standards and demonstrated commitment to their work. Their..

A positive healthcare experience at this practice.

Finding it difficult to reach the practice by telephone, with no available slots either currently or further ahead. Experiencing lengthy waits when attending in person at reception, and feeling that..

Fantastic surgery, all the staff are lovely and always very helpful. The clinician here is fantastic and always goes the extra mile! Would 100% recommend to anyone who is looking to join a new..

If I could give this surgery a 0 I would, it's an absolute joke that I've waited for a prebookable appointment for over 4 months now and I get the same story all the time. This used to be a great..

Accessing appointments at this practice proves extremely challenging, whether attempting to book in advance or on the day. During a recent call, the receptionist appeared uncomfortable when..

The reception team are extremely helpful, professional and friendly, always willing to go the extra mile. The clinical staff are also excellent, making this the finest practice I have experienced.

Poor experience overall. Found it extremely difficult to get through to the practice and struggled to secure an appointment. Additionally, had difficulty obtaining repeat prescriptions.

I would rate this experience extremely poorly if the system allowed it. Contacting the reception team has proven to be very challenging. On two separate occasions this morning, I reached a high..

I registered at the same time as my partner shortly after we moved to the area. While my partner's registration went through successfully, it appears my paperwork was misplaced during the process...

Attempted to book an appointment by phone, and there were several people ahead in the queue. When it became nearly my turn, the call was not answered. I tried calling back on multiple occasions..

The reception staff were unwelcoming. When requesting a repeat prescription, I was told an appointment was necessary and given one several weeks ahead. This appointment was subsequently cancelled,..