Broomhill Health Centre (Coquet medical Group)

Unable to reach the practice by telephone. Waited in the queue for an extended period without getting through. Received a message requesting an appointment to discuss test results. Attempting to..

The newer members of the team were not as supportive as some of the other staff members I have encountered.

I contacted the practice by telephone requesting an urgent appointment as I was concerned about my young child's persistent rash. The receptionist indicated that no appointments were available and..

On a Friday in late March, I experienced a severe and widespread attack of shingles. At 85 years old, I am not someone who rises early, so when my daughter attempted to book an appointment, all..

The clinician at this practice is excellent. Such a pleasant person. I always request to see them when booking an appointment. They genuinely care about their patients. A wonderful professional...

In-person appointments are quite difficult to come by, though I was able to secure one after some time 👌

When visiting any medical practice, the initial interaction is typically with the front desk staff. This is often where difficulties can arise for patients. However, this is not the case here. The..

Consultations are prompt when they occur, and telephone consultations with clinical staff are readily available. The team demonstrates compassion and professionalism throughout. Although the..

I have had no problems whatsoever. Appointments are available on the same day when I need them.

What has changed at this previously well-run practice? Calling at 8am means waiting until nearly 10am to get through, only to hear that all appointments are fully booked, then having to ring back..

This practice has been disappointing, with little consideration shown towards patients. The staff interactions were unpleasant, and the overall experience fell short of expected NHS standards.

The clinical team members provided excellent care and support.

It's incredibly difficult to get through to speak with a clinician, let alone arrange an in-person appointment. I'm very unhappy with how this service operates and feel it falls short of acceptable..

An unhelpful medical practice where booking appointments feels extremely difficult. The staff seem unwilling to accommodate those with work commitments. I felt one star was actually quite generous..