West Road Medical Centre

The team here are delightful and approachable, demonstrating genuine care and willingness to assist. Language support services are readily available for those who require them. This is a wonderful..

The reception staff appear dismissive when patients have multiple concerns to discuss, often ending calls without properly hearing them out. I called several times without getting anywhere, and it..

I have been attending this practice for more than 15 years and have consistently had no complaints to make. The team members have always been excellent, and I am very satisfied with the care provided.

I couldn't express my gratitude enough for the exceptional care I received at the centre. Following a serious accident, I sustained significant injuries and the team went above and beyond to support..

I made multiple attempts to arrange an appointment for a skin examination, but was unable to secure one over a five-month period. It appears the practice may lack access to specialist dermatology..

The team here is excellent and they provide wonderful ongoing care. I'm very grateful for their support.

I had a very negative experience at this practice. I found the staff unhelpful and felt they were dismissive. I experienced difficulties when trying to book an appointment, as the call was..

I have been a patient at this practice for over five decades, and throughout that time the various staff members have consistently provided excellent care. There are two receptionists in particular..

Excellent GP practice with a pleasant team. The staff members are consistently friendly and approachable, always greeting patients with a welcoming attitude.

Excellent team and positive experience overall.

The appointment felt hurried and I didn't feel my concerns were properly addressed. I would have appreciated more attention to the reason for my visit.

It has been difficult to get through by telephone and obtaining an appointment has proven challenging. After attempting to access services for an extended period, I am considering switching to a..

I have consistently received excellent responses when engaging with this practice. As a long-standing patient, I am very satisfied with the level of care I have experienced. Thank you to all the..

Attended an appointment regarding a respiratory concern, which was attributed to discomfort and I was advised to take a standard pain reliever. The consultation was brief, and when I requested..

The reception team takes considerable time to respond to calls and frequently directs patients toward using the NHS app rather than assisting with appointment bookings directly.

Some of the staff members can be quite impolite, and one particular clinician was particularly rude and difficult to deal with. However, the digital support staff member was excellent and provided..

It has been difficult to reach the practice by telephone. When contact is eventually made after several hours of trying over multiple days, the response is to call back during morning hours. The..

This practice has proven to be a challenging place to register with. The reception team appears reluctant to facilitate appointment bookings. Rather than consulting existing patient records, they..

I found this practice to be significantly below my expectations. The reception staff interactions were disappointing and left me feeling unwelcome. I was instructed to call at a specific early..

Absolutely Horrible! I spent three hours calling from morning onwards trying to secure an appointment, making continuous attempts and rearranging my schedule to prioritize getting seen. In the end,..