Hetton Group Centre/Practice

I felt the clinical team did not demonstrate adequate care. I requested to see a particular clinician on multiple occasions but was not accommodated. I was discharged from a specialist community..

Relocated to the area approximately a year ago and switched to a new practice. I have found them to be excellent. The staff are both professional and approachable.

It was a pleasant experience visiting this practice. The atmosphere helped me feel comfortable and relaxed. The team demonstrated both friendliness and professionalism throughout my visit.

Consistently professional, courteous, empathetic, helpful and considerate... All staff members, from those at the front desk through to clinical practitioners, are exceptionally impressive...

The reception staff came across as unwelcoming and unhappy. Only a handful of the clinical staff seemed competent, and obtaining an appointment typically involved a lengthy waiting period.

The practice has been excellent, and my spouse and I have consistently received outstanding care whenever we have needed to contact the surgery. The support and assistance from the nursing and..

The practice is difficult to reach by telephone when attempting to book an appointment.

Consistently demonstrated helpfulness and a compassionate approach.

I would not recommend this practice. The staff members were dismissive and did not appear to engage properly with patient concerns. The overall standard of care fell short of expectations.

I have consistently found it straightforward to arrange appointments through the online system without any difficulties.

Terrible experience, I'm having difficulty booking an appointment. I'm considering switching to a different practice.

The practice itself is well-run, however accessing clinical appointments presents significant challenges. On each occasion I've called, I've been informed that no appointments are available. I..

Working in a large office, I hear colleagues share their experiences with their own medical centres, which makes me even more grateful for ours. I do have some ongoing health matters and have..

I recently relocated to the area and switched to this practice. I had some blood work carried out here recently and was attended to promptly. The staff member who assisted me was warm, cheerful and..

I'm very satisfied with this GP practice. The team members are approachable and welcoming, and the online consultation service functions excellently. I've found it straightforward to secure..

I have had nothing but positive experiences with this surgery. The receptionists are consistently helpful and friendly, providing guidance when needed and arranging appointments promptly. I've used..

I had a very negative experience at this practice and was relieved to change surgeries when I relocated. The reception team came across as unwelcoming and appeared to lack understanding when dealing..

Really grateful for the care provided by the clinician I saw. They listened to what I had to say and talked me through the treatment and options with empathy. Thank you.

Friendly front desk staff. Minimal waiting time.

It's quite difficult to secure an appointment at this practice.