Southcoates Medical Centre

The premises were well-maintained and hygienic.

I have sent multiple emails over the past week regarding my need for repeat prescriptions for my diabetes medication and other medicines. Normally I receive a response to such requests, but on this..

The reception staff were unhelpful and made me feel as though I was at fault when I had concerns. As a patient who contributes through national insurance, I felt I should have been able to access..

The medical records request process has been disappointing, with a lengthy wait of several months and the matter still unresolved. I have found the staffing availability to be concerning, with what..

Excellent, helpful team members and a wonderful healthcare professional who genuinely cares about patient wellbeing.

Disappointing experience at this surgery. I was redirected here from my regular practice. The staff member I saw was unwelcoming from the beginning. Despite my reason for visiting being documented..

It is difficult to secure an appointment at this practice. The typical waiting period extends to several weeks, and when availability does arise, consultations are often conducted by telephone..

Would have given this place minus five stars if I could. I left this surgery a couple of years ago after an appointment with a healthcare professional, who was extremely rude and unprofessional. The..

I have multiple ongoing health concerns and have only been able to attend in-person appointments twice over the past two years, despite experiencing symptoms that warranted face-to-face assessment...

Difficult to secure an appointment slot, though the experience is positive once you do get seen. The team are friendly and welcoming, though the car park facilities could be improved.

I have been a patient here since it opened, having followed a clinician when they moved to this location from another practice. I acknowledge that this practice experienced some difficulties..

It is difficult to obtain available appointment slots at this practice.

I had a very negative experience at this practice. I felt the clinical care fell short of expectations in several ways. I was concerned about the appropriateness of prescriptions I received, and I..

The service provided fell significantly short of expectations and was deeply disappointing.

I attended my annual blood pressure appointment. The healthcare professional conducting the review was both efficient and pleasant. When I returned the following day with a sample, the reception..

The service at this practice has declined significantly since the change in management. Previously, the facility provided excellent care. Accessing appointments has become increasingly difficult. On..

The receptionist's manner was unwelcoming when my partner attempted to schedule an appointment on my behalf. Despite being told that no slots were available and being directed to attend as a walk-in..

Following a four-day period of attempting to secure an appointment, the visit proceeded smoothly. The reception process upon arrival was prompt and well-organised. The wait time before being seen..

Every time I have placed an order for my prescription since relocating to this practice, there has been something absent from what I received.

Attended an appointment with my mother. The staff appeared to prioritize equipment positioning over addressing the reason for our visit. The waiting area was uncomfortably warm and lacked a..