Cumberland House Surgery

Wonderful staff and outstanding care. I have consistently received same-day appointments whenever I have needed urgent attention, so I find it puzzling when others mention difficulty obtaining..

Disappointing experience with accessing care. I spent considerable time attempting to reach reception to book a consultation, and when I finally connected with someone, I was informed that all..

I would prefer not to rate this practice at all. I found my experience to be extremely disappointing.

I would strongly advise against using this surgery. There are serious concerns about how they handle confidential information and data protection compliance. On multiple occasions, they have..

Always positive; the clinical staff, nursing team and reception staff have been helpful. Thank you.

I am in the early stages of pregnancy and experienced some bleeding today. I contacted the surgery to request a referral to the early pregnancy assessment service, as I was informed they require a..

I have been a patient at this practice for 18 months but have not had the opportunity to meet with my assigned clinician. When I subsequently saw another clinician, I also did not establish a prior..

Called this morning to request an appointment, underwent a triage assessment and was seen by a clinical practitioner within an hour, receiving a prescription. The service provided was excellent.

It's concerning how patient privacy seems to have changed in recent times. The process requires sharing detailed health information with reception staff, and there appears to be a system where only..

The medical professionals here are competent, though they do seem to have quite full schedules.

I find it very frustrating to engage with this practice. Getting through by telephone is extremely difficult, and even when I manage to speak with someone, I'm unable to obtain what I'm requesting,..

Disappointing experience, as I don't tend to ask for much. I'm not a demanding patient - I have a repeat prescription that I've been receiving monthly for a couple of years now. I should be able to..

I contacted the surgery to arrange an appointment as I was experiencing severe throat pain. I was initially advised to visit a pharmacy to obtain antibiotics for a three-day course. However, when I..

I have found it challenging to work with this practice over an extended period. Securing appointments presents difficulties, though I recognise this is a widespread issue. However, when I do manage..

The clinical staff are pleasant, however most of the reception team could improve their approach bar one exception. It is extremely difficult to reach the practice by telephone. When calls are..

I had an extremely frustrating experience with this surgery. It took an enormous number of attempts to reach someone by phone, and when I finally got through, I was directed to an alternative..

Absolutely awful experience at this practice. The receptionist can be rude and difficult to interact with. You're required to disclose your health concern to reception staff. Callback promises are..

It's quite disappointing that I'm unable to secure appointments with a familiar healthcare provider. The practice appears to have significant gaps in their approach to mental health support, and..

Excellent experience throughout my visit. The front desk team were responsive and organised, with quick scheduling and timely follow-up care. I really appreciate the high-quality service provided,..

I contacted the practice to request a repeat prescription and was informed that someone would call me once approval had been given so I could collect it from the pharmacy. After three weeks without..