Elm Hayes Surgery

The practice proves very challenging to access. Appointment slots appear unavailable, telephone lines go unanswered, and the booking system consistently shows no availability. When experiencing..

What an experience! This practice has been disappointing, with no one taking responsibility for the various issues that have occurred. Records and prescriptions appear to have fallen behind, which..

An excellent medical practice that I would happily suggest to others.

It is extremely difficult to secure an appointment at this practice. The service has been very poor, with frequent messages indicating unavailability. The practice appears to have taken on too many..

The reception staff were unhelpful and displayed poor customer service. There was a lengthy delay of more than two weeks to receive results from initial tests, only to discover that documentation of..

I called on two occasions to arrange and subsequently reschedule a vaccination appointment, which was confirmed without difficulty. However, upon arriving for the appointment, I was informed that..

First time visiting this practice and I was disappointed with my experience. The appointment booking process felt unnecessarily complicated, as it doesn't allow for straightforward telephone..

The clinical staff at this practice are excellent, particularly two of the doctors who I found to be outstanding. I would highly recommend them for mental health concerns or women's health issues...

Good appointment experience overall, though I requested it through the online system as required and was given a time of 10.18. By 10.50, only one other patient appeared to have been seen by the..

It is difficult to reach the practice by telephone, and when calls are answered, there are often lengthy wait times or the line may disconnect. Appointments offered through this method can have..

The receptionists have consistently provided a positive experience, demonstrating politeness and genuine effort to accommodate scheduling preferences. However, my interactions with the clinical..

I can only speak to my own experience at this practice. I found the staff to be exceptionally skilled at what they do, displaying kindness and courtesy throughout my visits. I acknowledge that..

Attempting to secure an urgent appointment with a GP proved difficult, as the receptionist would only offer alternatives such as a telephone consultation or a nurse appointment, neither of which..

I have consistently been pleased with the care provided at this practice since relocating to the area approximately nine years ago. Staff turnover is a natural occurrence across all healthcare..

Called today to request an appointment and was instructed to phone back in the morning at 8am, which I did. The receptionist informed me that the system was experiencing technical difficulties and..

Poor experience with the service provided - felt that concerns were not properly heard, there appeared to be gaps in knowledge regarding current treatment options, and patient wellbeing did not seem..

The practice is difficult to reach by telephone and the staff conduct fell short of professional standards. During a recent visit, a member of the reception team was overheard having a conversation..

We have been very frustrated with our experience at this surgery regarding our grandchildren's skin condition. Over an eight-month period, they attended multiple appointments presenting with a..

My spouse and I have experienced reliable and satisfactory service from Elm Hayes across all staff members throughout our time as patients at the practice over the past decade or so. The reception..

Accessing appointments proves challenging. Some clinical staff members could demonstrate greater compassion and attentiveness during consultations. The pharmacy team are pleasant and helpful,..