Havelock Grange Practice

The reception staff came across as dismissive, and the clinical team did not seem to engage with my concerns, which negatively impacted my wellbeing. There appeared to be a lack of support or..

This practice has significant issues that I cannot recommend. Obtaining an appointment here is extremely difficult and frustrating. The surgery appears to be oversubscribed, which seems to be the..

The clinicians at this practice are excellent with my entire family. While the appointment booking system can be somewhat inconvenient, they are delivering good care despite the challenging..

I have been waiting for an appointment for ten weeks without success. It appears there may not be a GP available at this practice, as I have not managed to see one. The practice seems to make it..

I have no issues to raise, as the NHS application streamlined the process of arranging my medical appointment.

I have found this practice to be very professional and consistent with their support over the years, especially when managing my complex medical needs. I will say that the senior partner is an..

This medical practice has fallen significantly short of expectations. I feel they have let down their most vulnerable patients. I am deeply disappointed by the approach taken toward patient care...

Required an urgent appointment for a routine vaccination and had to wait several weeks before one became available. Arrived well ahead of the scheduled time and was among the first to register, yet..

Attempted to contact the practice multiple times without success. The difficulty in reaching the surgery is extremely concerning and suggests significant accessibility issues with their phone system.

Unable to reach the practice by telephone, and when contact is made, there are no available slots. Attempted to book through the online system without success, as no appointments were showing for..

Communication channels appear unavailable or difficult to access. There seems to be no clear mechanism for raising concerns. Responsibility for service issues is unclear. The overall experience was..

I have been experiencing delays in receiving a scheduled pain management procedure. When I first made the appointment in July, I was given an estimated timeframe of one to two weeks. However,..

It has been difficult to secure an appointment at this practice.

Have consistently received excellent service throughout my visits. Waiting times can occasionally be longer, though this is understandable given the high volume of patients. The team has always been..

The majority of the clinical team are excellent - Most of the reception team are excellent - If you're unable to secure an in-person appointment, you can usually arrange a telephone consultation and..

I made numerous attempts to reach the practice by phone only to be informed that I would need to try again the following day as no appointments were available. Missing just a couple of calls meant..

Extremely frustrating experience. It is consistently difficult to secure an appointment, and even when one is eventually obtained, promised follow-up actions are frequently not completed as expected.

I have been registered with this practice for many years and have generally tried to remain patient with them, but my experience has deteriorated significantly in recent months. Following a surgical..

I've found it challenging to maintain continuity of care, as I haven't been able to see the same clinician on consecutive visits. The morning telephone booking system is frustrating for me, as the..

I had a frustrating experience trying to arrange an appointment for my elderly mother who needed medical attention. I waited on hold for an extended period while being informed repeatedly that my..