Tower Family Healthcare Tottington

The practice used to provide a better service, but now it's extremely difficult to reach anyone. I've attempted to contact my GP multiple times over a week-long period, only to find the lines..

After using the online appointment service, which has limited availability unless accessed early in the morning, I eventually managed to book a slot after several days. I then spent the day waiting..

My usual practice location is always efficient and friendly. Today I attended an alternative surgery location for a specific procedure. What a pleasant experience; the procedure was fully explained..

Pathetic excuse for a gp surgery. Utterly useless. Good luck getting through to reception nevermind having them actually bother to find an appointment for you

Just had probably the best consultation with a GP I've ever had. Helpful, informative and straightforward. What a nice person, the NHS needs more like them. I've noticed that the majority of..

We have had positive experiences with the staff over an extended period, through various iterations of the practice. The photograph displayed does not accurately represent the practice location. The..

Frustrated with appointment booking process! I received a message instructing me to call and arrange an appointment with a clinician who knows my medical history. When I called during mid-morning, I..

Relocated to this practice as my partner is also registered here. Initially, the experience was positive. However, since the pandemic, the approach seems to have become increasingly restrictive,..

The practice has experienced a decline in service quality following its merger to form the larger healthcare organisation, and I feel the current health situation is being used as a reason to limit..

Contacted the reception team today and was told someone would return the call, but this did not happen. Multiple messages were left while a family member experienced significant distress, remaining..

This practice appears to lack adequate organisation, which is concerning.

I was recently seen at the spring lane site and was highly impressed with the depth of knowledge demonstrated regarding my medical history and the quality of the consultation provided. The clinician..

Accessing medical care at this practice feels like winning a lottery—only a select few manage to secure appointments, while the rest are turned away. When I called mid-morning, I was told that an..

Consistently supportive and accommodating.

I have been a patient at this practice for over 30 years and have consistently valued their professional and welcoming manner in caring for my family and myself.

Unable to obtain an appointment following an extended wait for a telephone consultation.

I had to wait a considerable time in the telephone queue during a weekday morning appointment slot. The service fell short of my expectations.

If you are seeking a practice that functions as a proper GP surgery, this may not meet your expectations. Obtaining a telephone consultation with a clinician can take considerable time, and..

My parents are both in their eighties. Unless you are comfortable with computers and can manage to get in touch through online methods, this practice may not be suitable for you. If something urgent..

The reception team and clinical staff were absolutely lovely. They demonstrated genuine kindness and showed a good understanding of my needs.