PB

P. B. 5 years ago • From Google

Rating

Bad

Impossible to book an appointment online

Incompetent reception team. My partner has been attempting to secure an appointment for an extended period, and they persistently direct you to 'use the online system'. Fine. Your website suggests phone bookings are still possible, which implies you're deliberately avoiding work responsibilities. The pandemic isn't a justification for total inactivity. Are you trying to make yourselves redundant? He attempts to access the online system, attempting to reset his password, but repeated reset attempts yield no link. Calling the surgery again, he explains the technical barrier preventing account access. Their response: "You must do this online." How is that possible when your online portal is fundamentally broken? Why can't you facilitate appointment bookings when your webpage explicitly states phone bookings are available? Meanwhile, he's been diagnosed with a serious medical condition and has been unable to consult doctors for months. Visiting the 'Contact Us' page on the Links Medical Practice website, he follows the complaints procedure directing him to contact the practice manager in writing. However, clicking through only reveals phone numbers - no email contact option. Clearly, they're unwilling to perform basic professional duties. The inevitable next step: another phone call, only to be told again 'we're not booking appointments'. I've suggested calling to speak with the practice manager and lodge a complaint, but reception's responsiveness seems dubious. These glowing reviews are transparently written by staff members. Patients should seek alternative medical practices unless they enjoy dealing with monumentally unhelpful reception staff. I eagerly anticipate these employees facing job market challenges given their abysmal approach to patient care.

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