Thornaby & Barwick Medical Group

The medical staff at this practice consistently operate significantly behind schedule, with appointments regularly delayed by over an hour.

I'm quite disappointed with this practice as there are very limited appointment slots available for weeks ahead. The only way to secure an appointment is to call before 8 in the morning, but..

I would have given zero stars if that were possible, as I found this practice disappointing. The reception team seemed unresponsive to phone calls and provided explanations I found unconvincing when..

I have always been satisfied with my experience at this surgery and have been treated well throughout my visits. Unfortunately, I cannot say the same about my experience with the hospital, where I..

The appointments were frequently cancelled and the support provided was not particularly useful.

I have consistently received good service.

Extremely disappointing experience. I have had significant difficulty obtaining an appointment through multiple attempts using the online booking system. When I contacted the practice by phone, I..

The practice consistently offers good appointment availability with morning and afternoon time slots that work well. The team members and front desk staff are friendly and very helpful. I would..

I recently registered with this practice and experienced a lengthy wait on the phone, which was frustrating. The practice appears to need additional telephone support staff. When I spoke with a team..

Poor service experience with difficulty reaching the practice by telephone and challenges making contact. Unable to recommend based on this visit. Very disappointing clinic overall.

Outstanding team and excellent care provided. Would strongly recommend to others.

Excellent service from a welcoming team. I interacted with two separate members of the reception staff who were courteous and supportive throughout. Many thanks and please continue with the..

Absolutely wonderful clinicians helped me with my ongoing mental health concerns, really helpful in addressing physical health issues as well with ordering regular health monitoring tests unlike the..

I previously had confidence in this practice, as the team members and clinicians had always seemed competent. However, on this occasion, my experience was disappointing. I developed an infection..

Why schedule a telephone appointment at a specific time and then leave me waiting for hours? I can't keep my phone with me constantly! Would they have done the same if I'd booked an in-person..

The quality of care at this practice has declined significantly over time.

This is a multi-practice medical centre, and with my particular practice within it, appointments are handled efficiently without lengthy waits. I use the online application to schedule my visits...

The clinical staff are satisfactory, however the receptionist I encountered today was exceptionally poor. They repeatedly interrupted me during our conversation and appeared disinclined to listen..

The healthcare professional I saw really went above and beyond for me - they provided the level of support I would expect from a family member. Lovely person :)

The diabetes education programme was excellent, though it would have been beneficial if it had continued for longer than four weeks. However, obtaining an appointment within that timeframe proves..