The Queensway Surgery

This is an excellent medical centre with a welcoming atmosphere throughout. The reception team are consistently helpful and courteous, while the clinical staff demonstrate genuine kindness and..

Unable to reach the practice by telephone despite trying several times, as the line consistently indicates staff are unavailable and disconnects the call. This makes it extremely difficult to book..

I am writing to formally recognise and thank Dr Jamil Sorouji and the wider practice team for the quality of care I received on 25.10.25. This feedback is offered in the spirit of the NHS People..

I would like to express my appreciation to the entire team at the practice for the outstanding care and attention provided. All members of staff, from those at the front desk through to clinical..

Attempting to secure an appointment has been extremely frustrating. I have been experiencing ongoing health concerns following a recent illness, and I feel the practice has not provided adequate..

I was greeted by a lovely receptionist who was very helpful and welcoming. The clinician I saw was excellent, demonstrating genuine care, thoroughness, and professionalism throughout the appointment.

The practice appears to have adequate staffing levels. However, the organisation and coordination could be significantly improved, and there are concerns about the quality of training provided...

Unable to secure an appointment when matters became urgent, which was deeply frustrating. The service fell well short of expectations.

The practice provides a good standard of service, though it can experience periods of high demand.

Was asked to leave the consultation as the clinician felt my mental health concerns were not a priority. I experienced a dismissive attitude throughout the appointment. I left feeling distressed and..

This practice has significant issues. I have ongoing health concerns and my prescriptions are frequently delayed while waiting for authorisation. The team at reception can be unhelpful and..

The service fell short of expectations with several disappointing aspects. During a call, the staff member disconnected shortly after answering, which was frustrating. When attempting to schedule an..

The doctor at this practice is excellent. Very thorough, kind and thoughtful. The reception team are a great help.

This practice has not met my expectations. I found interactions with management to be unwelcoming, and I felt the reception team were unable to provide the level of service I required.

I was very disappointed with my experience. I received a letter asking me to contact reception to arrange an appointment following an online submission about a skin concern. After waiting 40 minutes..

Nowadays, the practice does not seem to prioritize patients with serious concerns. Appointment availability is limited, with waits extending several weeks. The reception team's approach varies,..

Absolutely the most inadequate practice out there. Reception staff are extremely rude, it takes an exceptionally long time to secure an appointment, and there are frequent issues with prescription..

The practice feels welcoming and familial, with staff members who consistently go the extra mile to provide care.

We attended the surgery today as my child required medical attention. However, we felt that the consultation was handled in a manner that lacked warmth and attentiveness. The clinician appeared..

I had an appointment today and the staff member I saw was very courteous and supportive, demonstrating a genuine willingness to assist. I appreciated their helpfulness and the support they provided..