SR

Shaun R. 10 years ago • From Google

Rating

Bad

Impossible to book an appointment while working

Appearances can be misleading. This medical practice looks impeccably professional and pristine, but good luck securing an appointment if you're employed! Booking a slot requires you to be physically present or on the phone precisely at 8:30. For those like myself with a job, waiting in a surgery queue is impossible. I spent over an hour continuously dialing, encountering only engaged tones. Surprisingly, when I finally connected, I was first in the queue. Upon speaking with staff, I was repeatedly told I should have called at 8:30 or visited in person. I explained my employment constraints and inability to miss work for booking and attending appointments. The staff member seemed robotic, mechanically repeating the same instructions. Despite explaining I didn't need an immediate appointment but required medical consultation, I was informed that all 'advance appointments' were fully booked. I'm thoroughly frustrated with this surgery. After 15 years of tax contributions, I'm being systematically dismissed, seemingly because I'm employed. I'd only recommend this practice to individuals without jobs, those working from home, or those with exceptionally flexible employers. Their system is fundamentally incompatible with standard employment schedules. Now I'm left with the challenging task of finding alternative medical registration to determine whether my health concerns are serious or trivial. Thanks for generating unnecessary stress - which, ironically, I won't be able to get diagnosed here!

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