CL

Charlie L. 3 years ago • From Google

Rating

Bad

Impossible to book an appointment with this practice

I've been a patient at this medical practice for more than 12 months, and scheduling an appointment has been impossible. Whenever I attempt to call, I'm instantly redirected to an automated system claiming no staff are available, instructing me to retry the next day. As a result, I've been forced to endure lengthy waits at the walk-in clinic for three urgent medical situations this year. Reaching a live person seems completely out of the question, and even attempting to communicate directly at the office reveals receptionists more interested in socializing with each other than addressing patient needs or managing phone lines. To make matters worse, it appears they're attempting to manipulate their online reputation by purchasing fraudulent positive reviews on Google. The entire experience has been utterly unacceptable.

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