KA

Kaltun A. one year ago • From Google

Rating

Bad

Impossible to Book an Island Health Appointment

This situation has become utterly absurd. I've been attempting to schedule an appointment for my mother for weeks now. I religiously wake up at 7:30am every morning and wait for the econsult to open at 8am, only to find it closed before 8am, forcing me to wait until the next day in an endless, frustrating cycle. I call precisely at 8am, and they claim to be at full capacity every single day, refusing to accept appointments. What is Island Health planning to do with the rest of us who can't secure a booking??? And why does the econsult system shut down before 8am? You're dealing with vulnerable adults who desperately need assistance, and when we try to call, we're met with a rude receptionist who dismisses our concerns and insists we use the econsult, which is clearly malfunctioning. Repair your service because this is completely unacceptable, and WHEN YOU RESPOND TO THIS REVIEW, DO NOT SEND ME AN AUTOMATED EMAIL ABOUT BOOKING HUBS BECAUSE EVEN THAT SYSTEM IS COMPLETELY USELESS.

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