BN

Bethany N. 7 months ago • From Google

Rating

Bad

Impossible to book appointments and poor communication

I would rate this experience even lower if possible. I have found my medical care here to be deeply unsatisfactory. Obtaining an appointment is extremely difficult, and when one is secured, the consultation occurs behind schedule without acknowledgement of the delay. During the appointment, I felt criticised for booking the wrong slot. When I expressed frustration about these issues and the apparent lack of familiarity with my medical history, I was told my tone was aggressive. There were also disagreements about the timing of my previous medication refills. Most concerning was that prescriptions I expected to be sent to the pharmacy were not received, which created a difficult situation where I had to either stretch my remaining supply or stop taking essential medication abruptly, contrary to medical guidance. My overall experience has been one of poor service and feeling unsupported. I would not recommend this practice.

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