St. Johns Group Practice
SC
Stephen C. 8 months ago • From Google
Bad
This is the worst GP practice I have ever attended. Appointment availability is severely limited, with waits extending many months into the future. The location presents significant challenges – parking is extremely difficult to find, and once you manage to enter the surgery, you encounter reception staff who appear thoroughly disengaged and unhelpful. They tend to be curt in their manner, regardless of how politely you approach them. The staff might benefit from experiencing the pressures of working in a demanding public service role, as they would then understand what genuine workplace stress entails. The practice advises calling from 0800 onwards, yet getting through to book anything proves nearly impossible. While I recognise the service is under considerable strain, this practice compares unfavourably to other surgeries I have previously used – it feels fundamentally broken. I attempted to use their recently redesigned app to secure an appointment, only to discover it has become even more frustrating and unintuitive than before. When I tried calling instead, I found myself 45th in the queue. The experience was dreadful. The sole positive aspect of this practice is one particular clinician, and my single star rating reflects their contribution alone. This clinician demonstrates genuine care, understanding, and strong medical expertise. However, accessing their services feels like a matter of chance, and securing an appointment with them is a significant achievement. In a recent attempt to book an appointment, I logged into the app only to find the practice is currently accepting no new appointments whatsoever, leaving me uncertain about what purpose the practice actually serves.
Elle E.