Regent Medical Centre
Iram I. one year ago • From Google
Bad
Impossible to book appointments at this surgery
I have experienced several disappointing interactions with this surgery, including one significant incident that I felt raised concerns at the time. I chose not to pursue the matter further after being informed that the clinician involved was departing the practice. However, I have since become aware that this individual has returned to the surgery, which has led me to reflect on my previous experience. More recently, I have found the service at this medical centre to be highly unsatisfactory. Obtaining an appointment is extremely challenging, and the booking system does not feel accommodating to patients' needs. When presenting with multiple health concerns, there is pressure to limit discussion to what fits within a single appointment slot, rather than being offered an extended appointment to address all issues comprehensively. This approach requires returning on separate occasions, which creates significant inconvenience for those juggling work and other responsibilities. Additionally, I encountered a frustrating situation when attempting to schedule a consultation and was informed that this was not possible due to an existing appointment with another healthcare professional already in my calendar. This restriction seemed unnecessarily bureaucratic and unhelpful. The requirement to telephone at 8am to request same-day appointments is problematic and appears inefficient. The telephone lines are consistently congested, and when contact is eventually made, there is an expectation to explain and justify the urgency of the medical concern – placing the burden on patients to validate their need for care. Overall, the rigidity of the system and apparent lack of consideration for patients' circumstances is deeply frustrating. The practice would benefit from reconsidering its approach to better serve patient needs and accessibility.
I was disappointed to find that a pet was permitted into the consultation area. This seems like a space that ought to be maintained to higher hygiene standards, particularly given that some..
Regent Medical Centre
Elaine C.
Excellent service received today at the practice, with a same-day appointment arranged and a very pleasant consultation experience. The healthcare professional I saw was genuinely helpful and..
Regent Medical Centre
Doc A.
I have been familiar with this practice since the early 1980s, when I was employed there myself. The practice has since relocated to a new facility and operates in a reasonably efficient manner,..
Regent Medical Centre
Munira T.
I wish there was no star option for this surgery. I am a healthcare professional myself and would not recommend it to anyone. The reception team does not answer calls consistently throughout the..
Regent Medical Centre
ThePenella T.
The GP at this practice is a conscientious clinician who makes genuine efforts to provide assistance to patients.
Regent Medical Centre
Tom I.
Excellent medical professionals who ensure appointments run on schedule, and the reception team are always willing to help with any queries or requests you might have.
Regent Medical Centre
NIRRUPAMA V.
I was given a diagnosis of a respiratory infection and was informed that my prescription would be sent to a pharmacy for collection on the same day. However, after a day had passed, I discovered..
Regent Medical Centre
peter w.
I arrived late due to traffic delays and the reception team was able to reschedule me for a later time slot. The care I received was courteous and professional, consistent with the standard of..
Regent Medical Centre
Aliyah F.
I would suggest Regent Medical Centre to anyone considering registering as a patient. The entire team demonstrates exceptional helpfulness and professionalism throughout. One member of staff..
Regent Medical Centre
Martine Q.
I was attended to promptly and the appointment ran smoothly.
Regent Medical Centre
amanda s.
I have been a patient at this practice for over two decades. While I have not required frequent appointments myself, I gained considerable experience with the service when a family member was also..
Regent Medical Centre
Alexandre S.
Had an excellent experience during a recent visit to this surgery. Would definitely recommend it to others.
Regent Medical Centre
justine d.
The receptionist at this surgery is exceptionally friendly and helpful, proving to be a valuable member of the team. Thank you for the excellent service provided.
Regent Medical Centre
Debbie D.
The appointment ran on schedule. The service was satisfactory. The process was straightforward and efficient. The healthcare professional provided clear explanations and ensured I had a good..
Regent Medical Centre
Mark M.
The front desk staff member was excellent. Although they were handling a call, they promptly acknowledged me and assured me they would attend to me shortly. When the call extended beyond their..
Regent Medical Centre
Iqbal A.
Always very supportive and helpful
Regent Medical Centre
Soranie i.
The clinical staff are consistently pleasant and supportive, however the reception experience can be challenging. Interactions at the desk tend to feel unwelcoming, which makes contacting the..
Regent Medical Centre
Council S.
The receptionist at this medical centre is genuinely the highlight of my experience there, and their warmth and kindness really brighten my visits!
Regent Medical Centre
Aimee J.
The practice made a positive first impression. The team demonstrated politeness and helpfulness throughout my visit, and the clinician showed genuine empathy and understanding during the consultation.
Regent Medical Centre
Nazia U.
The receptionist was unhelpful and displayed a lack of courtesy. There seemed to be little regard shown for patient needs during interactions at the desk.
Regent Medical Centre
S S.