Regent Medical Centre
II
Iram I. one year ago • From Google
Bad
I have experienced several disappointing interactions with this surgery, including one significant incident that I felt raised concerns at the time. I chose not to pursue the matter further after being informed that the clinician involved was departing the practice. However, I have since become aware that this individual has returned to the surgery, which has led me to reflect on my previous experience. More recently, I have found the service at this medical centre to be highly unsatisfactory. Obtaining an appointment is extremely challenging, and the booking system does not feel accommodating to patients' needs. When presenting with multiple health concerns, there is pressure to limit discussion to what fits within a single appointment slot, rather than being offered an extended appointment to address all issues comprehensively. This approach requires returning on separate occasions, which creates significant inconvenience for those juggling work and other responsibilities. Additionally, I encountered a frustrating situation when attempting to schedule a consultation and was informed that this was not possible due to an existing appointment with another healthcare professional already in my calendar. This restriction seemed unnecessarily bureaucratic and unhelpful. The requirement to telephone at 8am to request same-day appointments is problematic and appears inefficient. The telephone lines are consistently congested, and when contact is eventually made, there is an expectation to explain and justify the urgency of the medical concern – placing the burden on patients to validate their need for care. Overall, the rigidity of the system and apparent lack of consideration for patients' circumstances is deeply frustrating. The practice would benefit from reconsidering its approach to better serve patient needs and accessibility.
Maggie C.