The Duru Practice

It is extremely difficult to obtain an appointment at this practice, and the situation has continued to deteriorate. I question the value of having a surgery when appointments are consistently..

My partner attempted to contact this surgery repeatedly over a three-day period, and we have documentation of these attempts. After receiving no response, we visited the surgery in person, where we..

I am very pleased with my GP and consider them to be excellent.

This appears to be among the poorest performing medical practices I have encountered, and it seems that following recent circumstances, the facility has struggled to return to its previous level of..

The clinician at this practice is brilliant and genuinely caring! I have complete confidence in the level of care provided, as they look after me and my entire family with great attention. Myself,..

This practice needs serious improvement. I called at the opening time for booking appointments and found they were fully booked by 9:30am, with no availability offered. This pattern seems to happen..

It has been frustrating trying to reach the practice. On multiple occasions I have attempted to call early in the morning, only to encounter high call volumes both times. This issue persisted..

The reception team appears to lack sufficient knowledge and communication skills when dealing with patients. There have been instances where calls have been handled rudely, with the phone being put..

My mum discussed her mental health concerns with her doctor, who questioned why she was still experiencing emotional distress after a certain period of time and suggested that ongoing emotional..

I have been a patient at this practice for two decades, and the clinician assigned to me has consistently provided good care. While their manner can occasionally seem direct, I have always found..

I called on behalf of my brother who is currently overseas and wanted to pass along some information to his practice. The receptionist was dismissive and interrupted repeatedly without allowing me..

The service provided was disappointing across the board. The reception staff member was unwelcoming and seemed eager to end the call quickly. When attempting to book an appointment by phone, I was..

I had a disappointing experience with the reception staff, who I found to be quite unhelpful and dismissive when I attempted to book an appointment. I was repeatedly told to call back at a specific..

To describe this healthcare professional as meeting the standards of the profession is not entirely fair. This individual displayed a challenging demeanor and attitude that fell short of..

Attempted to reach the practice by telephone over the course of an hour without receiving a response, which was disappointing as there was no one available to take the call.

I discovered a concerning symptom and have been attempting to secure an appointment for more than a week. I was instructed to call at a specific early morning time, but when attempting to do so, I..

Avoid seeing that particular clinician if you can, and you'll have a better experience. There seems to be a lack of enthusiasm for the role, which is quite noticeable. You may find your appointment..

I have been attempting to contact the practice by phone to arrange an appointment but have been unable to get through. This issue has persisted for approximately a week. I find the situation to be..

The team seemed to work at a leisurely pace.

The receptionist was unhelpful and dismissive when I called regarding concerns about my very young baby's health, as well as my own wellbeing. I requested information about the expected timeframe..