The Willows Medical Centre

Attempting to reach the practice just before opening time results in a closed message, while calling at the official opening hour indicates that all lines are currently occupied with no option to..

The experienced practitioners who provided good care appear to have moved on, and it has become increasingly difficult to obtain appointments since the pandemic began. I have not had an in-person..

I have lost all trust in this practice. The clinical staff have caused me considerable distress through my experiences there.

I have found the practice to be disappointing overall. The new online appointment booking system has created significant difficulties in securing appointments. On one occasion, I spent considerable..

I wish I could give a lower rating. The appointment booking process felt frustrating and circular. After completing an extensive form to request an appointment on behalf of a family member, I..

I hope you can anticipate any health issues you might experience in advance, as the standard waiting period for appointments remains consistently lengthy. The emergency appointment system appears..

Unresponsive. I have attempted to make contact on multiple occasions without receiving a reply.

This is my practice and it's excellent unless you need to see a clinician promptly. You have to call within a specific morning window on the day you need an appointment, or book well ahead if you..

Excellent and streamlined phone consultation experience.

This practice is really good. It can be a bit challenging to get onto the callback list, but I've attended other surgeries previously that seemed unwilling to engage properly. At this practice, you..

The service provided fell significantly short of expectations. The online platform was inaccessible, the website appeared outdated, and the telephone line involved an extended wait time of..

It has been challenging to secure an appointment. There is no guarantee that treatment or appointments will be provided at the preferred location. After attending for a scan, feedback was received..

Disappointing experience with appointment availability. I attempted to contact the practice on multiple consecutive mornings without success, and when I finally managed to get through later in the..

Courteous and streamlined care - couldn't request a more satisfactory experience.

I've had to make the decision to find a different practice as I'm unable to secure appointments when needed. Even when calling first thing in the morning, all available slots appear to be taken..

It is consistently difficult to reach the practice for appointments with a doctor.

I have experienced significant difficulties accessing appointments with medical professionals at this practice over the past several years without success. Recently, my elderly mother was able to..

I really wish I could give zero stars. It is absolutely appalling how seemingly impossible it is to get an appointment at this practice. I was waiting for a specific time slot and was prepared to..

It is extremely challenging to secure an appointment at this practice. The telephone system no longer places patients on a waiting list. There appears to be a lack of consideration for patient needs.

I made numerous attempts to contact the practice during the early morning hours without success. I found this experience to be extremely frustrating and was disappointed by the difficulty in securing..