The Coatham Road Surgery
JE
Julie E. 8 years ago • From Google
Bad
It is difficult to secure an appointment despite calling early in the morning and waiting for someone to pick up the phone. When visiting the practice in person, the waiting area often appears empty, which raises questions about where available slots are being allocated. On one occasion when I was unwell, I called late in the afternoon and was informed that no appointments were available and that I should contact the out-of-hours service at a later time. I felt that the practice should have made more effort to arrange an appointment before directing me elsewhere. The practice's own signage suggests that they are able to book out-of-hours appointments on behalf of patients.
David P.