St Albans Surgery
AB
Anu B. 9 months ago • From Google
Bad
I would rate this practice extremely negatively if possible. I feel the practice is poorly organised overall. I would advise others to carefully consider whether to register here, as I have regrets about joining and am considering transferring elsewhere. Obtaining an appointment is very challenging, even when attempting to book at the earliest available time. The online consultation system is also problematic, as it promises a response within a specified timeframe, which in my experience does not materialise consistently. When appointments do come through, I have found communication to be difficult. I have experienced challenges with phone line quality during consultations. The reception team have come across as unhelpful and unwelcoming on multiple occasions, which has added to my frustration. I also had an unsatisfactory experience with another healthcare professional at the practice. Overall, my impression is that the practice lacks professionalism and the standard of patient care falls short of what I would expect. I would suggest looking at alternative options.
Abima Y.