DH

Dawn H. 6 years ago • From Google

Rating

Bad

Impossible to book appointments, long waits at reception

I found this practice to be extremely disappointing. The level of patient care appears to be lacking, and I had concerns about the clinical competence of one particular clinician who seemed disengaged with their work. Getting an appointment is very difficult, whether in person or by telephone. A family member attended an appointment and waited over an hour past their scheduled time without being seen. When they checked with reception, it became apparent there had been an administrative error and they hadn't been properly registered. They were then rushed through a very brief consultation. Another family member with a significant respiratory condition attended an urgent appointment after experiencing voice loss and chest tightness around the throat area. The clinician appeared unfamiliar with the case, did not review the medical history, and seemed uncertain about the appropriate course of action. They prescribed antihistamines without providing any explanation of the reasoning, diagnosis, or treatment plan. I would not recommend this practice and would be particularly hesitant to attend if facing a serious health concern.

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