The Phoenix Practice
EK
Eliška K. 5 years ago • From Google
Bad
I have become increasingly frustrated with my experiences at this practice. There is one clinician whose approach I find more satisfactory, though I am uncertain whether they remain employed there, as obtaining an appointment with them appears impossible, with waiting times extending many months ahead. The overall situation feels deeply frustrating. During challenging circumstances, it has been extremely difficult to secure appointments to consult with a clinician. The appointment system frequently shows no availability, and when slots do appear, they tend to be with clinicians whose manner I find unhelpful and dismissive. When I have attempted to book consultations through their online system, I have not received follow-up calls, and instead received prescriptions without what I felt was adequate discussion of my symptoms or explanation of the medications provided. The reception team has also been a source of concern. On one occasion, I called requiring an urgent prescription renewal and found the receptionist's tone to be curt. They indicated that repeat prescriptions could not be handled by telephone and that I would need to visit in person. When I enquired about appointment availability, I was told the practice was closed due to pandemic circumstances. When I asked how I should proceed with my prescription, I was advised to wait until they reopened. The closure extended for nearly a year, yet my prescription still needed attention. It took multiple calls before my prescription was eventually renewed. I struggle to understand why reception staff appear to exercise such authority when they lack clinical training. Without their eventual cooperation, I believe my prescription would still be unresolved.
Roberto A.