North Park Health Centre
S P. 3 years ago • From Google
Bad
Impossible to book appointments, receptionists don't care
Does not deserve 1 star. Absolute joke of a practice. I have been trying for 4 weeks to secure a postpartum appointment which I am entitled to. Ringing at 8am every morning, sometimes repeatedly, and when they finally answer there are no appointments available. I am told to try again the next day or to attend as a walk-in if the situation is urgent. I saw a comment from management stating appointments can be booked online, but this is not accurate as the system shows service unavailable. They also claim you can book up to 4 weeks in advance, so I rang to do this. The receptionist told me she could only book me in 4 weeks for the pain I am experiencing now, which is completely unacceptable. I have just given birth and require a proper examination by a healthcare professional. A walk-in appointment would not be suitable as I would likely be redirected back to my GP. You would need a letter from God to get an appointment at this practice. The whole place needs closing down. Signs should be posted telling people not to queue at 8am. The booking system needs to be done over the phone, but you cannot get through. I had an e-consultation over 2 weeks ago and have still heard nothing. When I rang to follow up, I was told they are backlogged, yet every time I visit the practice it appears completely empty. I also rang over 2 weeks ago to book my newborn's 8-week vaccinations. When I attended 4 days ago, the receptionist had not even scheduled the vaccinations. There was not even a healthcare professional on site to administer them. I was only booked in for a check-up which I did not request. My child now has to wait until later in the week due to their error. This is not only risking my health but my newborn's health as well. They are a complete joke and I am sick of this place. The reception staff do not care about anyone's health whatsoever. Every woman who has given birth is entitled to a postpartum check-up, which I have not received and cannot even obtain. The practice needs to hire people who genuinely care about patient health. They treated a family member similarly, refusing to provide an appointment and repeatedly offering antibiotics for a chest infection. That family member passed away two weeks later when it was discovered to be something far more serious. This is the biggest joke. I am leaving this practice and they need to be reported for neglecting their patients.
I'm not surprised the CQC raised concerns about how this surgery operates. The staff seem to struggle with basic tasks. A family member required documentation for employment purposes abroad and..
North Park Health Centre
Magda L.
It has been quite challenging to secure an appointment at this practice. When I eventually managed to book a consultation via telephone, I was informed that contact attempts had been made..
North Park Health Centre
Alan C.
I have a respiratory condition and ended up requiring hospital admission because I felt the primary care service was not adequately addressing my needs. An appointment with a healthcare professional..
North Park Health Centre
Anna-marie D.
The practice's approach of requesting appointments through letters, followed by subsequent closures, created additional stress and concern. The clinical staff seemed unfamiliar. I would not suggest..
North Park Health Centre
MerseyMoto M.
I have been a patient at this surgery for a considerable time and have experienced significant disappointment with the standard of care provided. The team members have often been unhelpful and have..
North Park Health Centre
Howdens W.
The staff members were unhelpful and displayed poor attitudes throughout my visit. I found the level of support provided to be inadequate and would not recommend this practice based on my experience.
North Park Health Centre
Jamie G.
I haven't required medical attention in two years and I'm taken aback by the poor standard of this practice. It's incredibly frustrating to spend time on hold only to receive a dismissive response..
North Park Health Centre
Peter A.
I have to give one star, not worth it at all. When you ring up early in the week, you're told there are no available appointments until the following week. To my mind, that's not satisfactory, as..
North Park Health Centre
Kevin M.
I found this practice to be quite disappointing.
North Park Health Centre
denise r.
This practice deserves top marks from me. They assisted with registering a family member who required palliative care and needed a GP in order to be discharged from hospital, as the individual was..
North Park Health Centre
Peter S.
Attempted to book an appointment starting from early morning on two consecutive days without success, only to be informed that all slots were fully booked. For those with work commitments, securing..
North Park Health Centre
Wojciech P.
This has been the poorest experience I have had with a medical practice. The reception team came across as unhelpful and dismissive when I attempted to ask them questions about my visit.
North Park Health Centre
Sophie F.
I would give a lower rating if possible. I have experienced ongoing difficulties with this practice. I question the value of attending appointments, as the clinical staff appear to prioritise..
North Park Health Centre
paul w.
This practice is not meeting my expectations, and I have decided to make a change. I am dissatisfied with the service provided by all members of the team. I do not wish to continue attending this..
North Park Health Centre
Anthony W.
After a recent visit to this practice, I can confirm that it has undergone significant positive changes. The appointment system has been improved and the consultation time with the clinician is more..
North Park Health Centre
Anthony F.
It is not possible to book appointments ahead of time, which means you must call at eight in the morning each day only to be informed that no slots are available and instructed to try again the..
North Park Health Centre
Lesley A.
This practice is extremely disappointing and I would not recommend it to anyone. Obtaining an appointment is nearly impossible, and on the rare occasions when one becomes available, you can expect..
North Park Health Centre
Claire J.
Attempting to book an appointment by phone at this practice proves to be a frustrating experience. The reception lines appear to be consistently busy, and it would be beneficial if additional phone..
North Park Health Centre
Chantelle C.
The previous reviewer captured my thoughts well. The atmosphere here feels unwelcoming and detached. I find myself anxious whenever I need to contact them. I have been a patient at this practice..
North Park Health Centre
james S.
Excellent facility where I was able to walk in and receive an appointment with a clinician within half an hour.
North Park Health Centre
Paula P.