AU

Ainur U. 2 years ago • From Google

Rating

Bad

Impossible to book appointments through daily phone queues

I have been extremely dissatisfied with the service provided. Obtaining an appointment through the practice has proven to be very challenging. The process requires calling at 8 am each day to check availability, which has been largely ineffective. When calls do connect at that time, the queue is lengthy and appointments are typically unavailable. This situation has been particularly frustrating. Additionally, I experienced an issue during a testing procedure where I was provided with incorrect materials, necessitating that I restart the process. This resulted in significant inconvenience and wasted effort. I find it concerning that such errors occur and that accessing medical consultations remains so difficult. The overall experience has left me with serious concerns about the standard of care and accessibility within the practice.

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