PF

Pop F. 2 years ago • From Google

Rating

Bad

Impossible to book appointments through phone queues

It is extremely difficult to obtain an appointment at this practice. My partner called at the designated time and was positioned 28th in the queue, yet by the time the call was answered, there were no available slots remaining. She subsequently submitted an online consultation, and received a prompt response indicating that an in-person visit was necessary. When she attempted to book this appointment, staff advised calling back at an earlier time. This process feels futile. I had expected healthcare providers to prioritise patient access, but despite having a clinical recommendation for a face-to-face consultation, securing an appointment proved impossible. The experience was deeply disappointing.

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