AA

Ali A. 3 years ago • From Google

Rating

Bad

Impossible to book appointments through reception

Securing an appointment at this practice proves to be quite challenging regardless of when you attempt to book. The reception staff interaction was unsatisfactory, with one member of staff appearing dismissive. There was also a concerning instance where information that was promised to be passed on did not reach the intended recipient, which felt like it may have been deprioritised. Over a three-week period, attempts to arrange a face-to-face consultation with a preferred clinician were unsuccessful, resulting in an alternative appointment being offered at a different location, which was subsequently cancelled. While the practice maintains standards regarding professional conduct from patients, there appears to be inconsistency in how staff themselves uphold these same standards. The overall experience fell significantly short of expectations. A formal complaint has been submitted to the relevant health authority regarding these concerns.

Other reviews for Fordhouses Medical Centre