Ancora Medical Practice
Ibrahim Z. one year ago • From Google
Bad
Impossible to book appointments through the phone lines
Accessing appointments at this surgery has proven to be a stressful experience, and the booking process is quite challenging. The practice recommends calling early in the morning, as availability becomes limited as the day progresses. However, the telephone lines are frequently congested, making it difficult to reach someone. Since relocating, I have found the transition to this practice frustrating, particularly as I have several ongoing medical matters that require attention and follow-up care. The difficulty in securing appointments has significantly increased my stress levels. The booking process has required numerous attempts to connect with reception staff, and the repeated calling has affected my sleep and overall wellbeing. The situation feels unnecessarily complicated and has been quite distressing.
It's very challenging to get through to someone when calling. The available options presented during phone calls aren't particularly useful. I would consider switching to a different practice if I..
Ancora Medical Practice
Jennifer A.
The receptionist at the practice was very helpful to me and my child, and I am very grateful for their assistance.
Ancora Medical Practice
Jude B.
Prompt, considerate and empathetic assistance provided with administrative documentation.
Ancora Medical Practice
Craig M.
Always very courteous. Always enjoy seeing this particular clinician.
Ancora Medical Practice
Roisin K.
The team were accommodating. However, it is fundamentally a medical practice and dispensary.
Ancora Medical Practice
Ibrahim Z.
Accessing appointments at this surgery has proven to be a stressful experience, and the booking process is quite challenging. The practice recommends calling early in the morning, as availability..
Ancora Medical Practice
julie p.
Attended an appointment today. The healthcare professional was very pleasant, and there was no waiting time.
Ancora Medical Practice
Louise S.
Fortunately I am not a patient at this practice, though my mother is registered there and has had a frustrating experience. The online contact system appears to have significant accessibility..
Ancora Medical Practice
L C.
I have made numerous attempts to secure an appointment through the morning telephone line without success, which I find frustrating and disappointing.
Ancora Medical Practice
Nikita S.
I have since moved to a different practice due to ongoing difficulties with this surgery. Obtaining appointments proved to be extremely challenging. One clinician declined to refer me for additional..
Ancora Medical Practice
Katarzyna P.
I felt the experience was unsatisfactory. My daughter was unwell with symptoms including a high temperature, throat discomfort, and a respiratory condition. When I contacted the practice in the..
Ancora Medical Practice
David T.
The staff interaction was not pleasant.
Ancora Medical Practice
CGP67 C.
I never have difficulty obtaining an appointment on the same day. I consistently see the same clinician who has provided excellent care and demonstrates a thorough approach. This healthcare..
Ancora Medical Practice
Agata A.
I consistently managed to secure an appointment whenever I contacted the practice.
Ancora Medical Practice
Mark (.
The team at this practice consistently demonstrates a cheerful and welcoming demeanor, and they make genuine efforts to assist patients with their various needs.
Ancora Medical Practice
Maximus D.
I booked an appointment for the afternoon. When I arrived, my details were recorded and I was directed to wait for a clinician in one of the consultation rooms. Following a 45-minute wait, I decided..
Ancora Medical Practice
Chris H.
Pleasant, welcoming staff and issues are typically resolved quickly.
Ancora Medical Practice
james e.
Friendly team members, compassionate healthcare professionals,
Ancora Medical Practice
Col P.
Out-of-hours medication was provided without difficulty late in the evening following a problem with a prescription renewal. The team demonstrated helpfulness and expertise, the premises were..
Ancora Medical Practice
Mikihisa M.
I have attended appointments with several practitioners at this clinic. Based on my experience, I would say that one particular doctor stood out as being notably more competent than the others.
Ancora Medical Practice
sue o.