SG

Stefano G. 6 months ago • From Google

Rating

Poor

Impossible to book appointments through this surgery

I have attended three different GP surgeries throughout my life, and in comparison to my previous practice, this one falls significantly short. Securing an appointment feels nearly impossible—the odds seem worse than winning the lottery. The only realistic way to attempt booking is to call at opening time, though this typically results in being told that no slots are available roughly nine times out of ten. When I had a time-sensitive health concern that required prompt medical evaluation due to my background, this surgery was unable to assist me. I contacted the NHS 111 service instead and received three separate options for assessment on the same day. In contrast, when facing an urgent issue at this practice, patients appear to have very limited options. I am in the process of switching to a different surgery and do not wish to continue here.

Binfield Road Surgery

5 months ago

We are really sorry that you have had a disappointing experience with us, but thank you for taking the time to provide feedback, as you can only improve when you know about the problems! If you would like to get in touch to discuss this further, our email address is [email protected] and mark it for our Patient liaison officer. The team at Binfield

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