KH

Kate H. 7 months ago • From Google

Rating

Bad

Impossible to book appointments, uncaring reception staff

It is difficult to know where to begin with this practice. Obtaining an appointment presents considerable challenges, and telephone calls appear to go unanswered. The reception team's demeanour and helpfulness seem inconsistent with what patients would expect from a healthcare setting. Update 08/11/2025 The situation appears to have deteriorated further. There are concerns about the standard of care provided by certain reception staff members, whose approach to patient interactions is felt to be inadequate. There have been instances where the practice's approach to patient care has raised serious concerns, and it is felt that significant changes would be beneficial. The reception team's contribution to the overall patient experience is considered to be a substantial issue that requires addressing.

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