Nantgarw Road Medical Centre

I had a very negative experience during my recent appointment. I felt the clinician was dismissive and didn't take time to properly assess my concerns before concluding the visit. As someone who..

The medical professionals here are competent. However, appointment wait times can be quite lengthy, even when you have a scheduled slot booked in advance.

A phone appointment was scheduled without being informed of its purpose beforehand. When the call took place, it felt hurried and I was advised that if I had any questions, I should attend an..

The receptionist at the practice was dismissive and spoke to me in a manner I found disrespectful. I would prefer not to be addressed in that way when visiting.

Over my recent visits, I have arrived punctually for scheduled appointments only to find myself waiting in the reception area for considerably longer than expected. My most recent appointment was..

I relocated back to this practice after previously having to switch surgeries due to travel difficulties. The standard of care here is significantly better and more professional, with all the..

The receptionist at the desk this afternoon was very helpful and friendly. They were more than happy to assist with a smile and managed to resolve a query for me and another family member. Thank you..

I've attended on a couple of occasions recently. The reception staff demonstrated professionalism and provided helpful assistance. The clinical staff consistently maintained a professional approach,..

Former patient who relocated more than a decade ago. I provided written consent, made multiple verbal requests by telephone, and discussed the matter in person with staff before my departure, yet I..

We were informed that travel immunisations are not currently available at this practice due to lack of facilities. It seems surprising that such a routine service isn't offered in modern times,..

The practice always seems quite hectic, and the team doesn't appear to move with much pace. I find visits there rather unpleasant.

I have been waiting since early afternoon for a call from the medical team. I then contacted the practice in the late evening, which involved a lengthy phone call of around half an hour before I was..

Absolutely dreadful. The practice has difficulty managing prescriptions and coordinating with pharmacies. Staff interactions over the phone are dismissive and lack courtesy.

I found the service at this medical center to be extremely disappointing. I waited several weeks for an initial test, and subsequently learned that further examination was required with another test..

This practice appears to be poorly managed overall. The reception staff can seem quite abrupt and unwelcoming, and some of the clinical staff come across as rather dismissive and overly..

It's quite disappointing because this practice was considerably better in the past. The facilities were excellent, waiting times were short, there was a broad range of services, and the clinical..

The practice management team displayed behaviour that felt discourteous and fell short of professional standards expected in a medical setting.

I'm generally puzzled by the critical feedback I've seen elsewhere. This GP practice provides excellent care. I've accessed their services for various health concerns, both physical and mental, and..

I have had occasion to contact the practice several times over the past year, and particularly frequently during the last few weeks. The time taken for calls to be answered has been reasonable..

The service provided falls significantly short of expectations. Obtaining an appointment presents considerable difficulty, with wait times extending several weeks into the future. The clinical staff..