Burnt Ash Surgery

I wanted to share a positive review based on my consistently good experience at this surgery. Over the past several years, I've attended regular appointments every few months, and the clinical staff..

I would rate this practice much lower if possible and would definitely switch to a different surgery if a more convenient location were available.

I have become increasingly frustrated with the recent changes to the appointment booking system. This practice previously maintained high standards, but the experience now feels more commercially..

The team here has been absolutely wonderful! There can be moments when reaching them by telephone proves a bit challenging, though I imagine that's simply due to how busy they are. I've been a..

The telephone service could be improved.

I recently visited the surgery with my elderly brother who was clearly unwell, hoping to arrange an appointment for him to see a doctor. The receptionist informed us that no doctor appointments were..

I had a very disappointing experience when contacting the practice to arrange an appointment. The staff member I spoke with came across as dismissive and unhelpful. When I requested that information..

I am extremely disappointed with the service at this GP practice. I have sought assistance with a time-sensitive health matter since April, but the inadequate responses and lack of support have been..

Appointment availability is limited with extended waiting periods. The reception team does not offer callback services, and continuity of care is difficult as the doctor seen varies considerably..

Straightforward and agreeable experience during my visit to the general practice surgery.

The in-person service was excellent and the staff were very welcoming. Unfortunately, reaching the practice by telephone proved difficult, as calls went unanswered on multiple occasions. Visiting the..

I had a telephone appointment scheduled for the morning. The clinician called slightly earlier than expected, which was not a concern. However, I found the interaction with the reception staff to be..

Extremely disappointing experience with significant difficulties accessing appointments, even when urgent care is needed, with guidance to contact alternative services instead. The reception team can..

When contacting the practice during a time of discomfort and concern, a dismissive and patronising response from reception staff is unhelpful. Being told that an earlier call should have been made..

It can be difficult to reach someone by telephone. Upon arrival, the staff seemed reluctant to engage. The phones appear to go unanswered frequently, with multiple team members present but not..

I rate this surgery very highly. The reception team and clinical staff are excellent! They genuinely make an effort to provide assistance. Thank you for your dedication. Best wishes.

My mum attended the surgery and was seen by a member of staff who was wonderful. They were very attentive and genuinely listened to what my mother had to say. The appointment was caring and..

The receptionist demonstrated limited customer service abilities. It would be beneficial for them to revisit fundamental communication skills, particularly regarding politeness and professionalism...

The clinician demonstrated considerable knowledge, effectiveness, and professionalism. All of my questions were answered thoroughly, and appropriate recommendations were provided.

One of the finest GP practices around, consistently very supportive and accommodating. We're able to access same-day appointments for our children with excellent care provided. We really appreciate..