The Chestnuts Surgery

I recently scheduled a blood test appointment and had no difficulty securing a slot at my preferred time. I appreciate the smooth booking process.

I was quite let down by this experience 😕 My partner had an ear issue and was initially prescribed medication that didn't seem appropriate. After a week, the practice contacted him to say they..

Throughout the past year, I have had occasion to contact the practice regarding various matters of differing importance, and on each occasion I have been met with compassion, professionalism and the..

I have had an extremely disappointing experience at this practice. While dealing with significant mobility issues and discomfort, I experienced considerable delays in receiving medical attention,..

I experience a neurological condition that has recently become more distressing, with symptoms that feel overwhelming. I'm a 31-year-old male, and despite considering myself resilient, I have..

Disappointing experience. My daughter gathered considerable courage to discuss her ongoing concerns. I attended at her request to provide support and help her remember important points. The..

Would give a half but won't let me. Very difficult to get an appointment, and I felt the clinician's demeanor during my last visit was dismissive. I have spent four months gathering documentation to..

The practice has transitioned to online appointment booking starting at 8am. On multiple occasions when attempting to secure an appointment through the online system, the process progresses through..

The reception team display a notably unwelcoming demeanour, appearing dismissive, unhelpful and seemingly viewing patients seeking care as an unwelcome disruption to their day. While it is..

Appointments are difficult to obtain, with limited availability on specific days. The reception staff interaction was disappointing, with poor customer service standards. Being at capacity does not..

My relative is a patient at this surgery and has always spoken positively about the clinical staff. I accompanied her to an appointment today and also enquired about her medication. I was very..

Unhelpful experience with unfriendly reception team.

This medical practice appears to be experiencing significant operational difficulties. Obtaining an appointment has become extremely challenging. Additionally, I encountered what I felt was an..

I had a disappointing experience during my recent visit. I had requested support arrangements well in advance, but these were not put in place when I attended my appointment. I felt that the..

It is difficult to obtain an appointment at this practice, and the staff interactions were not pleasant.

I have been attending this surgery for quite some time. I have observed that the overall standard of service has declined. There are approximately two to three reception staff members who provide..

Would a rating lower than one star be possible? That would be more fitting for this practice. The receptionists demonstrate a concerning absence of compassion. Individuals contacting a surgery are..

Since Dr Eyo started at the Chestnut surgery many years ago I cannot honestly say I have had any confidence in him. He has no empathy or communication skills and never gives me any confidence in..

Disappointing experience with the practice. I have been unable to secure an appointment and have been dealing with respiratory symptoms for approximately two months without being seen.

I spent eight weeks repeatedly visiting the practice with my young child who was experiencing a persistent cough that disrupted her sleep significantly, caused her to be unwell, and resulted in..