Saffron Health Partnership
AH
Anne H. 2 years ago • From Google
Bad
This practice has experienced a significant decline in service quality. Obtaining an appointment is extremely difficult regardless of timing. Booking appointments several weeks in advance results in fully booked slots, and attempting to secure same-day appointments through phone or online systems proves nearly impossible. When I called, I was informed I would be added to an urgent list with a potential appointment that day or the following day. However, I later received a message stating no appointments were available and directing me to call 111 instead. For patients with ongoing health concerns that fall outside the scope of 111 services, accessing care from their regular practice becomes problematic. The situation feels as though it could seriously compromise patient health outcomes. Public health campaigns emphasise the importance of early diagnosis for serious conditions and encourage people to consult their GP, yet the appointment system makes this practically unachievable. The practice appears to prioritise financial considerations over patient welfare. Based on my previous experience working within the NHS, I understand how these services should function, and this practice falls well short of acceptable standards.
Koshila G.