Pelton & Fellrose Medical Group

I contacted the practice to request an appointment and was informed I would receive a callback. A text message subsequently arrived indicating an attempt had been made to arrange an appointment for..

A wonderful practice that delivers outstanding care despite operating under significant financial constraints from Government funding. I called in, received a prompt callback, was offered an..

This practice has provided me with an extremely disappointing experience. I have found it exceptionally difficult to secure appointments at any time. The reception staff have come across as lacking..

I found the care provided to be inadequate, and felt that the reception staff were defensive and unwilling to acknowledge concerns. This practice may not be suitable for those managing ongoing..

I have found this surgery to be deeply frustrating to use. The experience has been problematic from the start. I attended with a health concern and was directed to see a specific clinician, but..

I have been attending this practice for a year and have experienced no issues that would be unusual for any other surgery. The clinical staff have provided excellent support in managing my ongoing..

The rating reflects my experience entirely. I have been a patient there for quite some time and I'm uncertain why I didn't make the decision to switch practices earlier.

I have never experienced such an unhelpful approach from a medical practice. Medication was discontinued without prior notification, and there was a refusal to reinstate it during a period of..

I have only rated 1 star as I cannot rate zero. Obtaining an appointment with a doctor is extremely challenging. The nursing area is consistently busy and the staff work diligently. However, on..

I've found myself repeatedly dismissed without my concerns being properly addressed. Problems tend to remain unresolved, which has left me feeling increasingly frustrated and disheartened...

Outstanding support and attention received throughout every stage of my visit.

I would like to thank the receptionist who always has a lovely manner on the phone and always goes above and beyond to help. Recently, they helped resolve my issue and I am extremely grateful for..

My wife called on a Friday afternoon. She was second in the queue when she joined. Within a few minutes she became first in the queue. She waited for approximately twenty minutes for her call to be..

This surgery has significant issues. Face-to-face appointments are difficult to obtain unless you persistently request them, and when available, they are often scheduled several days later than..

Extremely poor experience with this practice. I would recommend looking elsewhere for your healthcare needs as the service does not meet expectations. Every visit involves unnecessary complications..

Dealing with a persistent health concern at this practice has been quite challenging. Securing an appointment proved to be a difficult process. I would not suggest this practice to others.

This practice appears to lack compassion in their approach, with inadequate follow-up care for significant health conditions and insufficient provision of guidance on lifestyle management and..

A clinician at the practice used another patient's medical records to complete a driving authority form for me. This led to extensive correspondence with the health centre and the driving authority,..

The clinical team at the practice have been marvellous. The level of care and support given to my family member has been outstanding.

Scheduling an appointment can present challenges, though calling at the right time makes the process more manageable. I've typically been able to see someone on the day I call, though this has..