CM

Carole M. 5 months ago • From Google

Rating

Bad

Impossible to book appointments with the doctor

After being a patient for 80 years, I have made the difficult decision to register with another practice. The service has deteriorated significantly since the recent change of ownership, which is disappointing. While the specialist nursing staff remain competent, obtaining an appointment with a doctor has become extremely challenging. There is one clinician who stands out positively and appears underutilised within what feels like an increasingly inadequate service. Although appointments may be suggested for two weeks ahead, the inability to book in advance means the actual wait can extend to four weeks or longer without securing a slot. Additionally, test results are processed slowly, with considerable delays before clinical review, and patients must make repeated calls to obtain their findings. The practice is no longer delivering the standard of care it previously provided.

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