JE

Jade E. 3 years ago • From Google

Rating

Bad

Impossible to book appointments without calling at eight

Disappointing experience with appointment booking. When attempting to schedule a visit in advance, I was informed this wasn't possible and that I would need to call at 8am on the day of the appointment instead. However, when calling at that time, the phone lines were either unresponsive or there were no available slots. This approach to scheduling feels problematic. The team members I interacted with came across as dismissive and appeared indifferent to patient concerns. On another occasion, I had to make a call on behalf of a family member who was experiencing significant health worries. Unfortunately, they also faced the same barriers and didn't receive the attentive response their situation warranted. Overall, this has been among the most unsatisfactory healthcare experiences I've had.

Other reviews for Wolverhampton Road Surgery