JJ

J J. 2 years ago • From Google

Rating

Bad

Impossible to book appointments worst medical practice ever

Terrible experience. Booking an appointment has become an absolute nightmare. Their online system shows no availability for months, which is my go-to method due to my medical conditions. Forced to call instead, I'm met with constantly engaged phone lines or systems that aren't functioning at all. Currently, there's no way to contact the surgery. It's baffling why they're still restricting appointments to telephone consultations instead of in-person visits. Not everyone can effectively communicate over the phone, and numerous health issues simply cannot be properly assessed remotely. For over two years, I've been unable to secure an appointment for various reasons. It's ridiculous. Now I can't even obtain my medication because I need to see a clinician first, but seeing anyone is impossible. Completely avoid this place. Update 2023: still absolutely dreadful. They need to stop operating like we're in the height of the COVID pandemic, when clearly the world has moved on. Everyone else has returned to normal. Their lack of in-person services screams pure laziness. They claim you can book online, but the system is broken. The phone line remains useless. Once again, I'm unable to get my medication because they've made appointment scheduling nearly impossible. I'd switch practices in a heartbeat, but no other local surgery will accept me. What a nightmare!

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