Brentwood Road Medical Centre (Dr Mark's Surgery)
Leah P. 2 years ago • From Google
Bad
Impossible to book morning appointments
Utterly disgraceful. Securing an appointment is an absolute nightmare. When I need morning slots, I start dialing at 7:58am, and after approximately 200 attempts, I might—if I'm fortunate—snag a late afternoon booking. I've physically visited the clinic right after 8am to understand why my calls go unanswered, yet no one responds to the phone or door. The entire experience is incredibly exasperating, particularly when medical attention is urgent. Moreover, one of the receptionists is hands-down the most discourteous individual I've ever encountered, consistently antagonistic towards patients. During one incident, I briefly stepped out to check on my children, and when the doctor specifically instructed me to return and knock on his door, I did so. The receptionist then attempted to humiliate me in front of other patients, claiming I couldn't enter, until the doctor himself confirmed he had summoned me. I absolutely cannot recommend this practice under any circumstances!!!!
A delightful medical practice staffed by caring professionals dedicated to your wellbeing. The team consistently demonstrates politeness and a willingness to help. Their approach is marked by..
Brentwood Road Medical Centre (Dr Mark's Surgery)
Estera B.
An update*: My current doctor has investigated the issue and determined it was not scabies, but rather an iron deficiency (nearly anemia) and potential organ parasites, which are now being..
Brentwood Road Medical Centre (Dr Mark's Surgery)
Pav N.
Absolutely dreadful medical practice! I recently registered here after moving to the neighborhood. The receptionist is hands-down the most disrespectful staff member I've ever encountered. I've..
Brentwood Road Medical Centre (Dr Mark's Surgery)
Robert P.
The staff consistently provides me with excellent assistance whenever I require support.
Brentwood Road Medical Centre (Dr Mark's Surgery)
Asad K.
An exceptional medical professional who truly stands out from the rest. Highly recommended and a genuine pleasure to have as a healthcare provider.
Brentwood Road Medical Centre (Dr Mark's Surgery)
Jennifer D.
Dr. Marks and his team consistently demonstrate professionalism, treating patients with genuine care and conducting comprehensive examinations.
Brentwood Road Medical Centre (Dr Mark's Surgery)
Carla H.
Securing an appointment at this medical practice is incredibly challenging, and while they appear overwhelmed, the receptionist's demeanor borders on outright discourteous. Given my intense medical..
Brentwood Road Medical Centre (Dr Mark's Surgery)
Jimmy C.
Terrible experience trying to book a doctor's appointment. Spent an excruciating hour in the queue with no success, still stuck on hold. The system is completely broken. Even if you manage to get..
Brentwood Road Medical Centre (Dr Mark's Surgery)
Sohail U.
Dr. Mark and his exceptional team provide an extraordinary level of compassionate patient care that truly stands out. I was impressed when Evan was able to secure a same-day appointment with..
Brentwood Road Medical Centre (Dr Mark's Surgery)
ricky 8.
Terrible encounter with this medical practice. My daughter's mother has been a patient here for over a year, and it's consistently the same issue. She came to this country seeking better..
Brentwood Road Medical Centre (Dr Mark's Surgery)
LadyBean L.
not only do you have to endure an excessively long wait of around 90 minutes for an appointment despite arriving well ahead of time, but the physician comes across as completely indifferent. i was..
Brentwood Road Medical Centre (Dr Mark's Surgery)
Jane B.
I've been a patient at this medical practice for over 60 years, and they've consistently provided exceptional care. The staff is always welcoming, prioritizing patient safety, and Dr. Marks is an..
Brentwood Road Medical Centre (Dr Mark's Surgery)
Mirna O.
Every single time I attempt to dial their contact number, I'm met with an engaged tone. How can this level of unavailability be acceptable?
Brentwood Road Medical Centre (Dr Mark's Surgery)
Terry L.
My spouse and I have been Dr. Marks' patients throughout his entire medical career, and we've never experienced any issues with him or his team. The care we receive is unparalleled, and we feel..
Brentwood Road Medical Centre (Dr Mark's Surgery)
Hay J.
One star is actually too kind - I've been stuck on hold for an hour and a half just attempting to cancel my scheduled visit. It's utterly unacceptable that they then threaten to call me if I don't..
Brentwood Road Medical Centre (Dr Mark's Surgery)
Tajinder S.
I've been a patient at this medical office for 24 months, and everything has consistently gone smoothly without any issues.
Brentwood Road Medical Centre (Dr Mark's Surgery)
Bejewelled B.
Dr. Marks is wonderful as a professional, but when his wife steps in to manage the front desk, her interpersonal approach leaves much to be desired. Her demeanor can come across as abrupt,..
Brentwood Road Medical Centre (Dr Mark's Surgery)
steve h.
Dr Marks is excellent, but the medical practice's infrastructure and administrative setup are severely lacking. Scheduling an appointment is extremely challenging, and attempting to contact..
Brentwood Road Medical Centre (Dr Mark's Surgery)
Mo K.
A compact, antiquated medical practice with minimal staff - just a single receptionist and one physician. The clinic experiences significant overcrowding. At present, scheduling is backed up to..
Brentwood Road Medical Centre (Dr Mark's Surgery)
Vijeta P.
I visited this medical practice some time back to complete my registration in person, and it took an extended period before I was contacted, whereas another GP practice managed to process my..
Brentwood Road Medical Centre (Dr Mark's Surgery)
Christine I.