Park Surgery
CD
Cayla D. 3 years ago • From Google
Bad
I have been a patient at this practice for many years and, given that I work in a similar healthcare setting, I understand the pressures of managing appointment systems. However, I find the current approach at this surgery quite challenging. Obtaining a routine appointment requires calling at 8am, which seems unusual to me as this time slot is typically reserved for urgent cases in my own workplace. I am uncomfortable occupying an urgent appointment slot for a routine matter when those spaces should be available for patients with genuine urgent needs. The situation has become difficult enough that my own employer has had to provide me with clinical care and arrange referrals for investigations and tests. Additionally, the online consultation system is frequently unavailable, preventing me from submitting appointment requests through that channel. While I recognise the demanding nature of reception work and was initially reluctant to share feedback, the ongoing access issues have reached a point where I am seriously considering registering with a different practice. The surgery was once a reliable service, but my experience has deteriorated significantly.
Ethan B.