MN

Mo N. one year ago • From Google

Rating

Bad

Impossible to book with disabled mom's needs

CAUTION - AVOID REGISTERING HERE - INSTEAD, GO TO ABERNETHY HOUSE IN EN1 - THEIR APPOINTMENT SCHEDULING IS EXTREMELY INEFFICIENT, MAKING IT NEARLY IMPOSSIBLE TO CONSULT A GP - MY DISABLED MOTHER, WHO SUFFERS FROM MOBILITY CHALLENGES, HEART CONDITIONS, AND ASTHMA, HAS BEEN STRUGGLING FOR A FORTNIGHT TO SECURE AN APPOINTMENT - THEIR ONLINE BOOKING SYSTEM CLAIMS TO OPEN AT 4 PM BUT IS CONSISTENTLY UNAVAILABLE OR FULLY BOOKED - FURTHERMORE, ANY PROVISIONS FOR ACCOMMODATING PATIENTS WITH DISABILITIES SEEM NON-EXISTENT OR POORLY IMPLEMENTED. THE SERVICE IS ABSOLUTELY TERRIBLE - THE RECEPTION STAFF ARE COLD AND DISCOURTEOUS - MOST DOCTORS COME ACROSS AS INTIMIDATING, WITH THE EXCEPTION OF DOCTOR MARKS, WHO IS GENUINELY PLEASANT AND ESSENTIALLY THE SOLE REDEEMING QUALITY OF EAGLE HOUSE.

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