Thurleigh Road Practice
PR
Pj R. 3 years ago • From Google
Bad
Our family has been loyal patients at this practice for three decades, even back when they operated from a small house down the street. Once a top-notch medical service, they've dramatically declined since the pandemic. It seems they view patients as an unwelcome burden rather than their primary focus. While some physicians (Dr Nasiruddin stands out as exceptional) are excellent, navigating reception to actually see them is incredibly challenging. Booking an appointment in person is impossible. They instruct patients to call at 8am, but from 7:59am a recorded message declares no slots are available. Their heavy reliance on digital platforms effectively excludes older patients, and any email communications appear to vanish into a communication void, rarely generating a response. The resulting frustration is maddening, especially when attempting to secure medical attention for elderly family members. It's no surprise that accident and emergency departments are overwhelmed - they're likely filled with patients who've been unable to secure GP appointments and resort to hospital care out of sheer desperation for medical help that could have been addressed through a simple consultation. An appallingly mismanaged healthcare practice.
Will G.