BL

Barbara L. 4 years ago • From Google

Rating

Bad

Impossible to book with rude reception staff

Securing a doctor's appointment at this practice is an exercise in frustration. Remote booking is virtually non-existent, and in-person scheduling is marred by the unacceptable attitude of a particular staff member. The appointment process is so challenging that patients are frequently driven to contact NHS 111 for medical advice, which proves far more accessible. For full-time workers, the prospect of spending 40 minutes on hold at 8 am or disrupting the workday at 1:30 pm to schedule a consultation is completely impractical. The current booking system represents a total misallocation of public resources. The sole bright spot in this otherwise dismal experience is Dr. Arora, who genuinely deserves high praise.

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