MC

Maureen C. 2 years ago • From Google

Rating

Bad

Impossible to Get a Doctor Appointment

Can't secure any appointments. Phone callbacks take over an hour, with zero response!! Decided to stay on hold again, waiting another 30 minutes, only to be informed all slots are booked for the day and advised to try again tomorrow. I've been attempting this for four consecutive days. Consulted a pharmacist who stressed the urgent need to see a GP quickly, so I followed advice and rang 111. After completing triage, they recommended seeing a GP but directed me back to the Surgery. Once more, I encountered the same roadblock and couldn't schedule a doctor's consultation. I've been explicitly told I require antibiotics urgently. It's currently Friday. I cannot wait until Monday. It's no surprise A&E departments are overwhelmed. Berryfields, despite your impressive new facility, you're absolutely terrible at supporting patients in genuine need. I've been with this practice since 1963 when it was Meadowcroft, and this is undoubtedly the worst service I've ever experienced. I'm desperate to understand: what exactly must one do to secure a doctor's appointment????

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