CR

Carlotta R. 2 years ago • From Google

Rating

Bad

Impossible to get a doctor's appointment

Giving this a single star is the only reason I'm writing this review. As a London native who has lived in various city neighborhoods, I can confidently state this is the most incompetent GP practice I've ever experienced. For two years, securing a morning appointment by phone has been impossible. With four young children, we've repeatedly been forced to resort to Urgent Care or A&E. Ironically, medical staff continually remind us that our GP should be the first point of contact - but how is that feasible when appointments are unattainable? Their online portal claims to respond within 48 hours, but when I submitted a detailed form describing my symptoms and expressing serious health concerns, they offered a consultation three weeks later - with absolutely no interim medical guidance. I ultimately required an emergency life-saving operation just two days after their dismissive response. Adding insult to injury, I had to personally follow up three times over six months just to ensure a simple referral was processed. Anyone considering this practice should steer clear - they are dangerously ineffective and potentially life-threatening!

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