Thorndike Partnership
Donna M. one year ago • From Google
Bad
Impossible to Get a Doctor's Appointment Here
Completely unacceptable service with constant scheduling nightmares. Every attempt to book results in endless form-filling, followed by a 48-hour wait, only to receive a text confirming the appointment is fully booked. Their advice is to visit a chemist, who can't prescribe antibiotics for an asthmatic with a chest infection, and simply suggest calling 111 if symptoms worsen. The whole purpose of requesting a same-day appointment before a specific time is to actually secure a same-day slot. In a previous instance when I needed an appointment due to compromised breathing and required a new inhaler, they refused me an appointment. However, when I called 111, they immediately arranged a same-day consultation with the surgery, recognizing it as urgent. It's unclear who is reviewing these online forms, but they are clearly incompetent and unprofessional.
I am absolutely fed up with this medical practice after being a patient for four years, and getting assistance seems completely unattainable. Previously, I experienced ear issues and was unable to..
Thorndike Partnership
Emily R.
Absolutely dreadful. Steer clear at all costs.
Thorndike Partnership
Penge W.
Utterly terrible. Completely and entirely disappointing. A total waste of time and resources that fails on every conceivable level. Cannot recommend under any circumstances. An experience so poor it..
Thorndike Partnership
Dave H.
Exceptional care from the initial scheduling call through to the conclusion of my medical consultation. The physician who attended to me was incredibly compassionate, attentively heard my concerns,..
Thorndike Partnership
EmWils E.
I've been informed by medical professionals that my blood glucose levels are elevated and require testing. However, obtaining a blood test necessitates a GP consultation, which I cannot secure...
Thorndike Partnership
Heron G.
If medical advice is needed, I'm available to share my experience. I've undergone remote medical discussions and interactions with healthcare professionals. The National Health Service... certainly..
Thorndike Partnership
Mark M.
This Medical Facility is utterly unacceptable and should be permanently shuttered. Let me be clear: I brought my Mother to consult Dr. K, and within a week of that visit, she passed away. What kind..
Thorndike Partnership
Linda M.
I'd give this place a negative rating if I could! Getting an appointment here is practically impossible, especially for a young child suffering from an ear infection. The NHS seems completely..
Thorndike Partnership
Anthony S.
Completely ignored my concerns and didn't take my medical needs seriously, so I've switched to a new healthcare provider.
Thorndike Partnership
Enzo S.
The medical staff at Thorndike Surgery are incredibly compassionate and supportive. They excel at providing care during challenging personal circumstances. Patient privacy is clearly a top priority,..
Thorndike Partnership
Carl C.
Throughout my numerous relocations, I've been associated with various general practitioners. However, this particular practice represents the most abysmal healthcare experience I've encountered. For..
Thorndike Partnership
Rebecca T.
I want to be clear that I'm not criticizing the staff or GPs, who have always been courteous and professional in my interactions. However, I'm caught in an endless, frustrating loop trying to secure..
Thorndike Partnership
Mark J.
I recently relocated from Thorndike to the Herne Bay medical practice, and recently encountered an issue where they did not provide essential medical records for a life insurance application,..
Thorndike Partnership
Danny P.
Transferred to this practice after being dropped by my previous physician for not having regular check-ups. I've recently undergone some blood tests, but obtaining the results has been incredibly..
Thorndike Partnership
Jacqueline T.
My individual experience with the care provided has consistently been top-notch, though the appointment booking telephone line remains perpetually busy due to high call volumes.
Thorndike Partnership
Dave R.
This medical practice is absolutely dreadful. I reside in Rochester, and despite living on High Street, I'm forced to seek medical care in Higham. On two separate occasions, Thorndike surgery has..
Thorndike Partnership
Darren P.
I attempted to schedule a non-urgent doctor's appointment after being advised during triage that I need to discuss potential medication to lower my heart attack risk. The phone representative I..
Thorndike Partnership
Tonnie K.
Getting an appointment at this surgery is incredibly challenging. The e-consult process is frustrating, often resulting in dates far in the future or outright rejection. In my recent experience with..
Thorndike Partnership
Dawn H.
Constantly battling with their online system for a medical note, only to be met with continuous rejection and told to attempt scheduling again the next day. The process is so frustratingly difficult..
Thorndike Partnership
Mark M.
I was thoroughly satisfied with my medical consultation. Dr. Pun promptly returned my call and scheduled me an appointment within three days. During the visit, she provided a clear explanation of my..
Thorndike Partnership
Charlotte O.