Berrycroft Community Health Centre
Anjna P. 2 years ago • From Google
Bad
Impossible to Get a GP Appointment in February
I would rate this the absolute worst healthcare experience ever. We recently relocated from Harrow, where GP services were top-notch and appointments were easily accessible. Despite hearing numerous negative reviews about this community health center, I was reluctant to change our GP. My daughter and I remain registered at our previous practice, always returning there for treatment, especially since my husband has multiple health conditions. The NHS transferred him to this new location, forcing us to register here. I completed all necessary paperwork and submitted them to the receptionist. I received a message about downloading the Berryfields app for online appointments. When I attempted to secure an initial face-to-face consultation to discuss his health issues, the receptionist informed me no appointments were available until March 20th - this was on February 5th! The vague appointment time of "any time" was completely unhelpful. When I tried booking through their system, calling precisely at 8:00 am, I was placed on hold for 30 minutes. Upon finally being contacted, I was told no appointments remained. Apparently, pre-booked and same-day appointments consume all available slots, rendering the booking process essentially meaningless. My husband's condition deteriorated, developing a severe flu. I contacted 111, who were somewhat helpful, but when his symptoms worsened, I was caught in an impossible situation. With no GP response and being advised to visit A&E, the prospect of an 18-hour wait seemed ludicrous - leaving a 76-year-old man suffering in pain. Fortunately, my private medical insurance provided a video consultation. However, for an in-person GP visit, I would need to navigate 111's bureaucratic system. This experience is absolutely unacceptable - a scenario where a patient could potentially die while receiving no meaningful care. I have never encountered such abysmal healthcare service in my entire life and desperately seek an explanation.
I would rate this the absolute worst healthcare experience ever. We recently relocated from Harrow, where GP services were top-notch and appointments were easily accessible. Despite hearing numerous..
Berrycroft Community Health Centre
tracie b.
Getting an appointment can be quite challenging, no doubt. However, Dr. Montague is truly an exceptional physician—a genuine, old-fashioned medical professional who embodies compassion and warmth...
Berrycroft Community Health Centre
Jayne B.
I'm absolutely livid. With a potential stomach ulcer and pending test results, I refrained from dialing emergency services during the weekend, hoping to manage through a scheduled telephone..
Berrycroft Community Health Centre
Yasmin F.
Why do the front desk staff seem so abrupt and unfriendly? The medical professionals, in contrast, are wonderfully courteous and kind.
Berrycroft Community Health Centre
Meg p.
No appointments available, no check-ups possible, no emergency slots - you'll be lucky to even reach a receptionist, who'll likely just hang up or inform you of the impossibility. Expect to spend an..
Berrycroft Community Health Centre
Paul C.
There's a delightful young receptionist who is charming and courteous when I call, but on other occasions with the seasoned staff members who've been around for years, the interaction turns..
Berrycroft Community Health Centre
Stephan S.
Amending my review and changing to 3 stars. I was introduced to a health worker who proved incredibly supportive. He advocated for me with my doctor and provided valuable guidance, all while..
Berrycroft Community Health Centre
vishal p.
Scheduling a same-day consultation is incredibly challenging here. I really hope they would implement a digital booking platform to streamline the appointment process.
Berrycroft Community Health Centre
Sylwester Z.
Absolute disaster of a general practice in Aylesbury!!! Scheduling appointments is a nightmare, especially for families with young children. They constantly disrupt existing bookings. The reception..
Berrycroft Community Health Centre
Neil S.
I was truly delighted when our new medical facility arrived, Dr Surgery. It's a beautifully designed establishment with appealing building colors and spacious interiors. The staff are incredibly..
Berrycroft Community Health Centre
Kumar V.
Healthshare let me down by cancelling my scheduled appointments twice on the same day. Their service is completely unacceptable and demonstrates a lack of professionalism. An oversight organization..
Berrycroft Community Health Centre
Hazel D.
I've been attempting to contact the medical practice to schedule an appointment since 8am, navigating through numerous menu options. When I finally reach the queue, I'm abruptly told they can't..
Berrycroft Community Health Centre
Chris B.
I recently encountered a deeply distressing situation at Berrycroft Community Centre that I feel compelled to share. My appointment was set for 07/03/2025 at 07:50, and I arrived a substantial 20..
Berrycroft Community Health Centre
Eva D.
Impressive facility architecturally, but functionally it's a complete disappointment. I'd honestly prefer the old temporary setup with its previous level of service. Something drastically changed..
Berrycroft Community Health Centre
chris f.
What an absolute farce!! They might as well demolish this massive facility and return to a compact building where patients could actually receive services. Despite being open for ages, I'm still..
Berrycroft Community Health Centre
Helen L.
The reception staff at this practice consistently demonstrate exceptional professionalism and a genuine desire to assist. They are unfailingly courteous and make every effort to help within their..
Berrycroft Community Health Centre
Stephanie R.
I expected to secure a same-day consultation by phoning at 8am, which is possible at Bedgrove surgery. I now deeply regret mentioning my recent house move, as we've essentially been left without..
Berrycroft Community Health Centre
Agata F.
I'm absolutely delighted with the medical care I've received. The practice consistently follows up with me and my family members whenever there's a health concern. When I required a consultation and..
Berrycroft Community Health Centre
Chris T.
I'm puzzled by the negative feedback others have shared. The service here is exceptional, with staff who are consistently helpful and accommodating. The physicians are welcoming and compassionate,..
Berrycroft Community Health Centre
Bitu W.
Scheduled a medical consultation today. Booking process was smooth using the NHS App. Parked vehicle and registered it digitally. Used the reception tablet to check in. The doctor saw me precisely..
Berrycroft Community Health Centre
anjna p.