AR

Aaliyah R. 2 years ago • From Google

Rating

Bad

Impossible to get a same-day appointment

AVOID REGISTERING WITH THIS SURGERY I was compelled to register here as it is the nearest to my home. The reception staff are discourteous, and securing a GP appointment is nearly impossible. They instruct you to call at 8:30am for same-day appointments, but with excessive patients and insufficient staff, the phone line is constantly engaged. I can't connect until after 9am, at which point they claim it's too late and direct me to call the next morning or appear in person at 8:30am. With children to get to school, this is completely unfeasible for me! An absolutely absurd surgery and staff who show no concern for patient well-being, instead cramming in as many people as possible without regard for proper medical attention. I genuinely worry for their elderly and vulnerable patients, as we all feel neglected by this practice. I am transferring my registration to a new surgery, and if I had a choice, I would never have left Crosslandmoor surgery, which was always exceptional. I was with them for 6 years and experienced no issues, but unfortunately moving out of the area forced this unwelcome change.

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